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| For many hospitals and healthcare systems today, emergency departments
are in
a state of crisis. A crisis in quality care and clinical teams. A
crisis in financial
viability. A crisis in administration. There are many reasons, not
the least of which
is the larger crisis in healthcare – a crisis that is turning
EDs into primary care
facilities and esulting in overcrowding and EMS diversion, which
wreaks havoc on bottom lines throughout the industry. Add to that
the following: the often glaring physician mismatches in EDs produced
by indifferent placements from large and mpersonal staffing organizations;
poor relations between emergency physicians and their affiliated
hospitals; and a whole range of administrative process issues that
are costing major medical facilities millions of dollars every year.
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Certainly every ED is different. And while we would not presume
to generalize, we can say this with confidence:
If your
ED operations are not optimized, your overall operations are
marginalized. Heightening the problem
is the undeniable fact that your ED is the “front door” to your hospital. 50% or more of
hospital admissions travel first through the ED. So what goes
on in the ED can have a dramatic impact overall on your bottom
line. Because hospitals are predominantly zip code businesses,
news of a positive ED experience travels quickly. Unfortunately,
a negative experience travels even faster.
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